howtobedigital

Knowledge, and edges

Seven screens. About three minutes.

A dashed frame labelled everything holding many boxes, with one green box labelled one drawer. everything

Hand it one drawer.

Not the building. One drawer you know is tidy.

Two panels. On the left a wide box labelled anything. On the right a narrow green box labelled this only. vagueusefulanythingthis only

Narrow beats broad.

An agent that answers everything answers nothing well.

A cut-away box labelled what you write holding three boxes: what to do, what to refuse, what to say instead. what you writewhat to dowhat to refusewhat to say

Say what it must refuse.

People forget this half and it is the half that saves you.

A box labelled a question it cannot answer with an arrow to a green box labelled ask a person. out of its depthsend them to a person

Give it a way out.

Tell it who to send people to when it does not know.

Three steps in a row: try to break it, fix the wording, try again. The first is amber. 1break it2reword3again

Try to break it before anybody else does.

Ask it the question you are dreading.

Do today

Write, on paper, the one question your agent should always refuse to answer.

That's the whole thing