howtobedigital

A chat is not an email

Seven screens. About three minutes.

Two boxes side by side, one labelled a chat and one labelled an email. a chatan email

They feel the same.

You type, you send, it arrives.

Two panels. On the left two people close together with a short line. On the right two people with a document travelling between them. a chatan email

One is a corridor. One is a letter.

A corridor is for now. A letter is for the record.

Three steps in a row: written, kept, and findable, with the last in green. 1written2kept3findable

Both are kept.

Chat feels like talking. It is not.

A dashed frame labelled the record holding a green box labelled every message, with a magnifying box beside it labelled anyone who is allowed. the recordevery messagea search

Somebody can go looking.

A tribunal, an audit, a freedom of information request.

Two boxes labelled needs an answer today and needs to be found in a year, the second in green. chooseanswer todayfound in a year

Pick on how long it matters.

Not on which window is already open.

Do today

Find the oldest message in your Teams chat and note the date.

That's the whole thing