# Your landlord has a deadline on 1 October

From 1 October 2026 tenants of private registered providers get a new right to see information about how their home is managed. From 1 April 2027 they can request specific information. To use either they will almost certainly need to be online. Not everybody is.

Source: Ministry of Housing, Communities and Local Government, *Social Tenant Access to Information Requirements: policy statement*, Checked 8 August 2026 — https://www.gov.uk/government/consultations/social-tenant-access-to-information-requirements-consultation/outcome/social-tenant-access-to-information-requirements-policy-statement

## What the requirement actually is

A publication scheme from 1 October 2026 — information published proactively. Individual information requests from 1 April 2027. Tenant is defined broadly, including licensees and shared owners holding under 100% equity.

## The bit that is nobody's job yet

8 million UK adults cannot do all eight basic-level tasks. The sharpest predictor is qualifications, not age: 53% attainment among adults with no formal qualifications against 93% of graduates, and 71% among adults not in paid work. Those groups are heavily represented in social housing.

Source: Ipsos for Lloyds Banking Group, *Essential Digital Skills 2025*, Fieldwork 5 March – 2 April 2025 — https://www.ipsos.com/en-uk/lloyds-essential-digital-skills-2025

## Four things a landlord can do before October

1. Find out how many tenants have logged into your portal this year — not how many are registered.
2. Decide what the non-digital route is, write it down, and publish it alongside the scheme.
3. Check the published information is readable by somebody online but not confident. 20% of online UK adults depend exclusively on a smartphone.
4. Brief whoever answers the phone, before October rather than after the first request.