# Why two people get different answers

Permissions decide the answer. The same question, two people, two results.

7 screens, about three minutes. Pictures, almost no words.

## Two people. One question.

*Picture: Two people side by side, both with a box labelled the same question.*

They get different answers and both are correct.

## Different keys.

*Picture: Two sets of keys, one with three keys and one with one key.*

You have been in longer, or you are on more teams.

## Some files are not for everybody.

*Picture: A dashed frame labelled the site holding four documents, two of them green.*

Decided years ago by somebody who has left.

## Fewer keys, thinner answer.

*Picture: Two answers side by side, one long and green, one short and slate.*

Nothing is hidden from them. It never was theirs.

## Check before you forward.

*Picture: An amber box labelled ask who can see this before an arrow into a green box labelled then share the answer.*

An answer you can see may quote a file they cannot.

## Do today

Ask a colleague to run your question and compare what the two of you get back.

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