# Knowledge, and edges

What you point it at, and telling it what to refuse.

7 screens, about three minutes. Pictures, almost no words.

## Hand it one drawer.

*Picture: A dashed frame labelled everything holding many boxes, with one green box labelled one drawer.*

Not the building. One drawer you know is tidy.

## Narrow beats broad.

*Picture: Two panels. On the left a wide box labelled anything. On the right a narrow green box labelled this only.*

An agent that answers everything answers nothing well.

## Say what it must refuse.

*Picture: A cut-away box labelled what you write holding three boxes: what to do, what to refuse, what to say instead.*

People forget this half and it is the half that saves you.

## Give it a way out.

*Picture: A box labelled a question it cannot answer with an arrow to a green box labelled ask a person.*

Tell it who to send people to when it does not know.

## Try to break it before anybody else does.

*Picture: Three steps in a row: try to break it, fix the wording, try again. The first is amber.*

Ask it the question you are dreading.

## Do today

Write, on paper, the one question your agent should always refuse to answer.

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