# Copilot Scenario Framework

Optimisation or differentiation.

- **Business optimisation** — same outcomes, less friction. Often Chat, Office in Copilot, light Cowork.
- **Business differentiation** — new outcomes or a new way of working. Often Code, Autopilot, agents, with governance.

## Discovering scenarios

1. Name the moment in break-room language.
2. Say whether success is optimisation or differentiation.
3. Pick the capability with [which tool when](/copilot/which-tool-when/).
4. Check cost and permission before delegating.
5. Measure habitual value — see [Adoption](/copilot/adoption/).

Links: [aka.ms/MOCA](https://aka.ms/MOCA), [aka.ms/DriveAdoption](https://aka.ms/DriveAdoption).

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